# EDDY LINDA OSUGBO - Customer Experience Specialist & Business Developer
Source: https://hello.cv/eseeddy
Lagos

## About
Highly dedicated and results-driven professional with a proven track record in customer service and business development, specializing in building and maintaining exceptional client relationships. Adept at managing complex customer inquiries within the sports betting industry, fluent in three major Nigerian languages, and proficient in leveraging CRM tools. Combines strong communication, leadership, and problem-solving skills to drive customer satisfaction and contribute to business growth in dynamic environments.

## Work
### Senior Associate - Customer Service | Sporty Internet Limited
Led customer service operations and supervised night shift advisors for a prominent sports betting platform, optimizing customer satisfaction and operational efficiency.
- Resolved complex customer issues across diverse communication channels, including chat, social media, email, calls, and voice chat, consistently prioritizing satisfaction.
- Supervised a team of night shift advisors, optimizing workflows and ensuring seamless 24/7 customer service operations.
- Contributed to the onboarding and training of new hires, accelerating their integration and enhancing team readiness.
- Conducted regular team briefings on new products and services, ensuring consistent knowledge transfer and improved service delivery.
- Proactively monitored customer contact trends, identifying and escalating critical issues to the operations support team for rapid resolution and system improvement.
### Business Developer | Agroshop Online Shopping Limited
Drove business growth and client acquisition for an online shopping platform through strategic outreach and compelling proposal development.
- Cultivated strong relationships with potential clients through targeted email and phone communication, successfully setting up meetings to foster new partnerships.
- Spearheaded new marketing initiatives and actively represented the company at industry events and conferences, expanding brand visibility.
- Developed and presented compelling quotes and proposals, successfully securing new business deals and contributing to revenue growth.
- Consistently achieved and exceeded team sales goals, demonstrating strong performance in client conversion and revenue generation.
### Customer Service Representative (Outbound Section) | Ison BPO International Limited
Managed outbound customer retention and sales campaigns, driving product adoption and resolving complex issues for a BPO firm.
- Executed targeted customer retention campaigns, emphasizing Know Your Customer (KYC) processes to enhance customer loyalty.
- Successfully upsold products and services to customers, contributing to increased customer lifetime value and revenue.
- Introduced new products to customers, providing detailed information to prospective clients and facilitating smooth adoption.
- Resolved a high volume of diverse customer issues, consistently maintaining exceptional satisfaction ratings and strengthening relationships.

## Education
### University of Maiduguri | English Education
### Kashim Ibrahim College of Education | English and Social Studies
Merit
### Himma Private Secondary School

## Languages
- English
- Hausa
- Yoruba

## Certificates
### LEAD (Soft Skills and Communication)
LEAD | 2015-01-01

## Skills
### Communication & Interpersonal Skills
Proficient
- Excellent Communication
- Interpersonal Skills
- Effective Communication
- Presentation
- Storytelling
- Active Listening
- Conflict Resolution
### Customer Relationship Management (CRM)
Proficient
- Customer Satisfaction
- Customer Retention
- Customer Service
- Client Relationship Management
- Issue Resolution
- Customer Support
- User Experience
### Team Leadership & Collaboration
Proficient
- Leadership
- Team Collaboration
- Team Management
- Mentoring
- Training & Development
- Cross-functional Collaboration
- Supervision
### Business Development & Sales
Proficient
- Business Development
- Sales Goals
- Client Acquisition
- Marketing Initiatives
- Proposal Development
- Upselling
- Lead Generation
- Relationship Building
### Technical Proficiency
Proficient
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- CRM Software
- Tabs
- Minsat
- Singleview
- Pleased.com
- Zendesk
- Avaya
### Organizational & Adaptability
Proficient
- Multitasking
- Proactive
- Self-Motivated
- Organizational Skills
- Adaptability
- Problem Solving
- Workflow Optimization

## Source
Read this profile on Hello.cv: https://hello.cv/eseeddy
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