Resolved complex customer issues across diverse communication channels, including chat, social media, email, calls, and voice chat, consistently prioritizing satisfaction.

Supervised a team of night shift advisors, optimizing workflows and ensuring seamless 24/7 customer service operations.

Contributed to the onboarding and training of new hires, accelerating their integration and enhancing team readiness.

Conducted regular team briefings on new products and services, ensuring consistent knowledge transfer and improved service delivery.

Proactively monitored customer contact trends, identifying and escalating critical issues to the operations support team for rapid resolution and system improvement.

Cultivated strong relationships with potential clients through targeted email and phone communication, successfully setting up meetings to foster new partnerships.

Spearheaded new marketing initiatives and actively represented the company at industry events and conferences, expanding brand visibility.

Developed and presented compelling quotes and proposals, successfully securing new business deals and contributing to revenue growth.

Consistently achieved and exceeded team sales goals, demonstrating strong performance in client conversion and revenue generation.

Executed targeted customer retention campaigns, emphasizing Know Your Customer (KYC) processes to enhance customer loyalty.

Successfully upsold products and services to customers, contributing to increased customer lifetime value and revenue.

Introduced new products to customers, providing detailed information to prospective clients and facilitating smooth adoption.

Resolved a high volume of diverse customer issues, consistently maintaining exceptional satisfaction ratings and strengthening relationships.